DSTV - Recuring Credit Card payment nightmare

I have paid my DSTV subscription for 20 years as a debit order on my credit card, it just happens. My service was disconnected at the beginning of March 2021, I called the DSTV call centre and was told for some reason DSTV did not put through the debit order. I was told I need to change my payment method to Cash, pay the overdue balance and then reload the credit card payment details. I have been trying for weeks to re-load my credit card details. The DSTV website advertises a re-curing debit order on credit card on their website but the link does not work. After many calls to the call centre I am told that I need to send my banking details via email to DSTV and they will load it? When I ask how the credit card expiry date and CCV number is going to be sent via email I am told to go to a DSTV Contact centre - I go to the contact centre and they advise I need to set up the recurring credit card payment myself online via the self service portal. Which DOES NOT WORK. Another call agent told me to go to the bank they will set up the re-curing credit card payment? I have been promised that a supervisor will call me back nothing happens. After hours on the phone no one can assist. It is not as though I am requesting a service that is not possible, as for 20 years I have just phoned DSTV to change my CCV number the date my card expires. The DSTV website clearly gives to option as well. WHY is this so difficult to do and WHY can no one at the Call Centre or online help assist?? I refuse to change my payment option and am at the point where I will just cancel my Premier subscription with DSTV.