Dstv reconnection still off after paying

So my wife and I decided to downgrade from compact to easy view because the month has been tight after lock down. Our dstv was disconnected. So I call in about 5times on the 7th September to eventually be told to pay an amount of 106 reconnection fee and the 29 package inclusive. After hours of airtime and back and forth on the cellphone, and driving to a store late that night to pay, My connection is still off. Called in twice the 8th September (today) wait on hold for another 20min only for the consultant to tell me that I need to pay an other 250. Dstv is out of their freaking minds. What **** service been with them for 7yrs. FLIPIN INCONVENIENCE