EJ
Evert J
1 reviews | Active since Mar 2024
21 Mar 2024, 00:05
DSTV reconnection saga
I paid my account earlier in the month via EFT, got the reference on the POP wrong and have now had to phone DSTV 7 times. They connect me for three days, then disconnect. I phone, the person on the other side confirms the proof of payment and states that finance have actioned the POP to be allocated to my account just for it to be disconnected again after three days. The last two assured me it will not happen again but tonight my account now states an even higher reconnection fee (it increaes every time this happens) and the stream account is not available. I disconnected DSTV in 2012 and now I am regretting purchasing this decoder!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Mar 2024, 07:27Hi Evert,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Mar 2024, 07:27
Official
Hi Evert,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Mar 2024, 16:11Hi Evert,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be advised that the payment has been allocated to your account and then services have been reconnected.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be advised that the payment has been allocated to your account and then services have been reconnected.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Mar 2024, 16:11
Official
Hi Evert,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be advised that the payment has been allocated to your account and then services have been reconnected.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be advised that the payment has been allocated to your account and then services have been reconnected.
Kind regards
DStv: Hello Peter Team
Best regards,