Dstv reconnection fee

I have been so annoyed by this company. My payment date is the 2nd of every of everymonth. I reconnected my packed of the 20th August, I paid prorated fee and on the 3rd September I paid R139 as m using access package, today I paid R139 and I'm not told to pay R100 reconnection fee for the September and October. Your agents are now ignoring me on Facebook when I ask why was I not notified of the reconnection fee in Sep. Had I been notified I would hv paid early this month. I'm asking for a refund and cancelation of this subscription for good