DSTV Reconnection

Had dispute with MultiChoice concerning my monthly DSTV subscription, 25/05/2023 paid R409:00 for June DSTV viewing but was told that they can’t locate the payment..several Proof of payment with bank stamp was provided but still not located claiming that they can’t find it…

I’ve been making several call to call centre for help no one seems to be willing to help, they are not returning my calls Supervisor unreachable…I’m in dark don’t know what to do….Charges are being added on my subscription yet paid….

I need to be connected to DSTV or to refunded my money paid….

Please help.. Sandile