DSTV reconnection

I made a DSTV(Multichoice) payment on the 13th of September 2024 on my Clicks app and it went through. On the 16th my subscription was cancelled due to non-payment, I contacted Dstv for that they said I must send proof of payment which I did via emails. As I’m telling you now I’ve been waiting to be reconnected since then I paid R498 for both decorders. It’s almost another payment date now but still we haven’t watched anything. I stopped using them because of this even now I’m only paying because of my parents in Trankei. You will always lose customers because of this and what’s worse there’s nothing special about you because we watch the same thing every time.