Dstv reconnecting mess

Item: DStv (MultiChoice)
Rating: 1
Author: Kagisho M

Dstv is giving my mother the run around.Your call centre supervisors are full of ****!!Customer no ***3 deposited R423,25.Money deposited in acc *** Absa as given by the consultant on 22.10 2020.emailed proof of payment on 23.10.2020 deposited 38.00 yesterday for reconnection fee but still no activation of channels.She is told to go inside the walk in centre,go to the bank,that her proof of payment is not valid(atm bank statement which was emailed already).What kind of mickey mouse show are you guys running there?Everyone tells her a different story including your Supervisors.This is unacceptable!!!Her number is ***.Call her and sort this nonsense out.She has been calling non stop using her airtime and no results whatsoever.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

29 Oct 2020, 12:18

Hi Kagisho,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply29 Oct 2020, 12:18

Official

Hi Kagisho,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Kagisho M's updateReviewer Update

29 Oct 2020, 23:01

This is complete nonsense.How is she supposed to log on to internet banking as she is elderly and not fami**** with such?you service really has no accomodation for ppl who are not compute or technologically savvy.She lives in a semi rural area meaning she would have to go to the bank,que wirh her ill health and risk getting corona just to watch repeats?Come on!!

Kagisho M's update29 Oct 2020, 23:01

Reviewer Update