Dstv Reconnect my PVR

I upgraded my PVR access on the 13 September and was told to pay R84 I paid it same day but it took the whole day for DSTV to reconnect my pvr.When I woke up on the 18 September it was disconnected again I contacted them the whole day they were fixing the error i dont even know what,their chat box on their website is very slow and their whatsapp keep on saying I must try again all the time, I was told to pay R35 which I did pay they connected it after 5pm but paid the amount in the morning.Woke up again today the 23 September on a disconnected PVR I really don't know when I check their whatsapp it says I need to pay R15 but don t need to pay because I have sufficient credit but when I ask to reconnect it says something has gone wrong.DSTV this is really unacceptable now because every week I must reconnect my service tell me if you have change my payment plan to weekly , remember when I'm calling you its not a free call, stop wasting my time and money.Reconnect my PVR Customer number :***7