DSTV RECONNECT

Hi

I am a very upset customer at the turn around time with dstv, response and resolving issues. I paid for the dstv on behalf of my dad so he could continue watching his favorite shows. I paid using the App chose the card option, and debited my account, I called the dstv agent said I should provide proof of payment which I couldn't cause I selected the card option the same said it would be resolved the next day which made me unhappy as I have paid for the services now I want to use it. She then suggested I should email the help line. Before that I contacted DSTV care on Twitter the asked for proof of payment which again told them that I do not have proof of payment then suggested I should draw a statement, which I did then sent it. Luckily followed along with proof of the electronic I made which was on Google. The have not responded for about 45 minutes now. I am not happy with this at all as I promised my dad to stay home to watch the shows, services paid but no services rendered. If I were to rate my service and time for my issue being resolved is just poor like the government.