DStv receives payment but fails to deliver services...

DStv doesn't even deserve one star on the rating. I recently downgraded my package to R29.00 option. Thereafter I decided to cancel DStv but it took forever to get an agent to assist me in cancelling my subscription. Eventually I decided to pay for the lowest package available which was R29 for 66 channels. One week later and I was surprised to see that all channels were blocked. Contacted DStv and was informed that my DStv was disconnected. I then asked what happened to my money that was paid. I was then informed that my outstanding balance is R237,45 and when would I like to pay. Are you serious????! My package was downgraded from Family to access, why would there be outstanding balance on my account???...this is utter nonsense and a total ******* by DStv....never again never!!! DStv don't receive payments and refuse to deliver services...???