Dstv reaping us off

I am so disappointed with Dstv they are reaping us off, I payed an amount of R423. 25 on the 30 of October as the consultant I spoke to said it will be for the November subscription but now they have disconnected my services saying I should pay an amount of R549.84 as below:

----- Forwarded Message ----- From: "Unallocated Escal" <***> To: "thandy2***ahoo.com" <thandy2***ahoo.com> Sent: Mon, Nov 6, 2023 at 17:54 Subject: Re: [EXTERNAL] *** ENQUIRY REFERENCE NUMBER : ***9

Good day

Thank you for contacting Billing and Collect ion.

Please be advised that your proof of payment has been received and the payment is reflecting on your account however the was an over due amount of R254.71, To be connected R549.84 has to be paid to cover viewing till 2nd of February.

Kind Regards Snenjabulo Nxumalo