DSTV reaping me off and consultance who don't know what they are doing

DSTV is reaping me off or the people they hired to give us help don't know what they are doing, why would I pay for my account twice in one month, today they send me a message that I must pay before end of Feb when I paid the account on Saturday 22 Feb 2019, when I inquire firstly the person doesn't want to give me their name or a reff number, and they are adamant for me to pay when I ask why they can't give a clear answer, is there another service provider other than DStv that is reaping us off,. Give us a good experience with your products than hiring people who don't know what they are saying and how to do u train your consultant who can't give their names or reff numbers, I am waiting for them resolve my account issues there is no way I will pay twice for one month madness