DSTV really takes us for granted

I have been a Customer of multichoice for almost 20 years and till recently I have been having billing problems since late last year and worse I have to call them every month since September to query my balance. this Month to my surprise my balance was R1366.83 when I went to pay my monthly premium and worse no one can resolve my query regarding these unknown charges, I send Multichoice an email last week and today alone I called twice and both consultants disconnected the line without resolving anything the last one to speak to was Simamkele Manya. as we speak I have been disconnected but not even a single month I have skipped payment since with them and sadly they are not willing to help with anything. I think its time I have to partways with them I cannot go through this every month and worse I am a pensioner.