CF
Christal F
1 reviews | Active since Apr 2015
30 Oct 2024, 19:17
DStv really is the pits
DStv service really is pathetic. They keep insisting that we as clients should use their whatsapp platform but it's just useless. When the chat can't help they recommend you speak to an agent, so what's the use. Don't you DARE OWE them money, they disconnect you until you pay. I meqn why can't they just carry it over to the next month or something. Pathetic.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Oct 2024, 19:37Hi Christal,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2024, 19:37
Official
Hi Christal,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Oct 2024, 11:57Hi Christal,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the WhatsApp self services is a chatbot and not a human being.
The system will redirect you to a human being should your query not be available on the promts.
Also note that DStv is a prepaid service, hence the disconnection due to non payment on your preferred payment date.
Should you need futher assistance with your account you may email us at ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the WhatsApp self services is a chatbot and not a human being.
The system will redirect you to a human being should your query not be available on the promts.
Also note that DStv is a prepaid service, hence the disconnection due to non payment on your preferred payment date.
Should you need futher assistance with your account you may email us at ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Oct 2024, 11:57
Official
Hi Christal,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the WhatsApp self services is a chatbot and not a human being.
The system will redirect you to a human being should your query not be available on the promts.
Also note that DStv is a prepaid service, hence the disconnection due to non payment on your preferred payment date.
Should you need futher assistance with your account you may email us at ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the WhatsApp self services is a chatbot and not a human being.
The system will redirect you to a human being should your query not be available on the promts.
Also note that DStv is a prepaid service, hence the disconnection due to non payment on your preferred payment date.
Should you need futher assistance with your account you may email us at ***
Kind Regards,
DStv: Hello Peter Team
Best regards,