Dstv really?

I am so disappointed in Dstv. On 12 August I received my reminder sms to pay my subscription which I pay on 15th of each month and it is an amount of R551.70. It did not get to pay it on the 15th and my services were suspended and I need to pay an additional R50 for reconnection service fee. That I totally understands and bring the total to R601.70. I than tried to downgrade to a lower package and this is when all of a sudden there is all kind of fees outstanding that needs to be paid so than I decided to stick to the original package as I would pay for the downgraded package almost as much with all these sudden outstanding fees I was never billed with. Long story short than this "additional outstanding fees" was also add to my subscription which is now standing on R840. I tried phoning and talked to consultants but no one is able to provide me with why I was not billed for this the previous months. I think I am done with dstv as this was not the first time I am so dissatisfied with their services.