DSTV reactivating my inactive decoder without my authorisation

I have called DSTV and requested for them to link Showmax to my account - two weeks ago (1 September 2021). The first time I called, I had wasted 30 minutes of my own airtime, only for the consultant to tell me she will ask someone to call me. I had to ask her to please escalate my query. After not hearing from DSTV a week later, I called them again on 8 September and explained that I am awaiting assistance with my query. The consultant told me it takes a few minutes to fix, but she will escalate my query as Showmax was incorrectly linked to a previous decoder I was no longer using. In doing so, they have re-activated this previous decoder of mine. After this 2nd phonecall, I was lucky enough to be given a reference number for my query. Another week later today and I have still not received any feedback from DSTV. When I go onto my DSTV app, the re-activated decoder's status now shows AWAITING PAYMENT. This is completely unacceptable!