1 reviews | Active since Oct 2016

02 Nov 2016, 18:00

Dstv ran by *********** people

<p>It has been over 2 weeks since I requested a letter clearing my name on ITC from DSTV Multichoice. I have been calling almost every day and they keep telling me they are logging a call to their legal department. I have spoken to the Dstv call centre agent ( whatever they are called) and managers Shezlin and Pamela to name a few and no one has assisted me. They are all *********** from the people at the call centre, managers, accounts department and the legal department. It can't take so long to send me a letter clearing my name. How can an annual subscriber be 2 months behind payments. I paid in February 2016 for crying out loud, which 2 months are you referring too. Employ competent people that now what they are doing because the are damaging our ITC scores for no reason. And the worse part is that a big company like Dstv has no customer service what so ever, you don't value your clients. You promise to call and give feedback on the matter and no one has. </p> <p> </p> <p>You need to start getting your house in order Dstv because without us as you clients you will have no business and your staff will not have no work. Start appreciating your clients and provide them with the best customer service ever.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2016, 06:46
Official

Dear Winile Maphanga

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2016, 12:26
Official

Good day Winile Maphanga

Thank you for bring this matter to our attention.

We currently investigating you concerns.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert