DStv R899... what a *******

At the beginning of February I decide to sign up for the R899 explora special. On the 5th February my Explora is delivered and 5 days later it's installed. From day 1 I had problems accessing the premium content. The accredited installer took for visits after the next month to determine that the problem was with the smart LNB that was supp**** with my R899 package. So for over a month i had not had the benefit from the service yet i have been billed for the entire month. I have made contact with @DStvcare but to be honest they don't care. I've been given the run around. It took over a week for someone to call me, and when they called they were clueless to my problem. I'm still waiting for them to call me back as they were going to investigate the issue. That was 2 weeks ago. So today I attempted to do a recon on my account and a see that i was billed R1150 for April on a R899 package. i don't think they know what happening. I'm tired of running around now. i'm forced to take this further.