AJ
Alison J

1 reviews | Active since Mar 2015

22 Mar 2015, 12:45

DSTV R799 Explora special ****

Whatever you do... do not try and get DSTV's new special where you get an Explora for R799 over two years! They just never call you back and after sending approximately 6 sms's, they finally call, just to hear nothing from them a second time. According to the call center, there is no direct line with them and sending an sms is the only way to get the special. They phoned back once, got our details and we never heard from them again... Why advertise something if you do not have the infrastructure or staff to follow through with it? It's been like 14 days now already with no word from them.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Mar 2015, 14:32
Official
Hello Alicatjacobs,

We have escalated your query to the DPP department to investigate and to assist you directly with your concerns.

We would like to sincerely apologise for the delay and any inconvenience caused.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

Best regards,