DSTV R799 deal - worst procedure ever

I decided to apply for the R799 Explora deal, for about 4 time now and every time the same response-tthe application has been declined as there is -ve feedback from XDS. I personally called XDS to find out the problem, according to XDS everything is perfectly fine and that lots of customer are being referred back to XDS. i was told to get my own credit report and forward it to DSTV but According to XDS DSTV has access to the same system that they have. Y should i do someone elses job? I also dont understand how the agents dealing with this product dnt know how this works and the procedures followed. How do you expect them to answer us. i am disgusted at the pathetic service for such a huge company. this is very disappointing that no one can help me. i have requested on numerous occasions that a superior call me back but get told that they are not available. Do they ever come to work? It is more in depth and frustrating. What is worse, the dpt that does the application for the R799 does not have contact details, only SMS to 32444 and they call u back. How is this possible? The *** say that cannot assist as it is a completely different dpt, is it not one company? Disgusted!!!!