Dstv query

I've been a dstv customer for years now. On the 9th May, I did change of ownership because I bought the decoder from the 3rd party. The sales outlet from Guguletu mall, in Cape Town was where I went to do it. The sales agent tried to help me, up until I viewed my statement 2 weeks labor that I found out I was in arrears of almost R200 of which I did not request her to do so, as I did not had money then to pay. However, she activated account. I then called Dstv call centre number ***), in the period of contacting the call agent She then said, the will be investigation done to the query. It will take 48 hours (2 days). I called the agent on Monday the 17 June 2019, in the afternoon around 2'ish. I then have been calling since and spoken with 4 other different call agents who said it has been escalated. In most of these calls I've been calling using my airtime, put on-hold couple of times 1st call agent I spoke with her for close to 20 minutes. Name of the sales agent I spoke with are: Sisipho, Onika, Wayne - whom transferred me to his team leader Mark Passive). No communication has been conveyed towards me till today.

Now, they say I must pay for the upcoming month, whereas the previous month has not been resolved with an outcome still. I'm very furious with anger, all they doing is 1. quite, 2. NO communication 3. Sales agent information towards customers is contradicting, 4. Poor service.