RB
Riaan B
1 reviews | Active since Jul 2017
29 Jun 2018, 05:40
DSTV - PVR functions lost
my 24 month price lock expired and my subscription was moved to normal Premium subscription.
However since this happened DSTV call center cant manage to sort out my subscription as it keep on loosing my PVR functions, i wasted numerous phone calls on my expense to call and they reset some function they promise its solved and will not happen again, 4 days later same issue. This will be the 5th time i need to call them so solve the same issue.
This is annoying that no one can simply just get it right, as a Premium subscriber we pay a hefty fee for the service which we don't get or experience.
its no supprise that DSTV are loosing Premium subscribers at an alarming rate.
If this issue is not properly solve today, i will cancel my subscription with immediate effect & move over to Netflix & showmax.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Jun 2018, 08:13Dear Riaan De Beer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jun 2018, 08:13
Official
Dear Riaan De Beer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jul 2018, 09:00Good day Mr De Beer
Thank you for taking my call today.
As discussed, I apologise for the poor customer experience and the inconvenience caused.
Your recording functionality has been restored. I have also sent the signal to assist in restoring the service.
We're here for you, feel free to continue sharing your concern with us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Jul 2018, 09:00
Official
Good day Mr De Beer
Thank you for taking my call today.
As discussed, I apologise for the poor customer experience and the inconvenience caused.
Your recording functionality has been restored. I have also sent the signal to assist in restoring the service.
We're here for you, feel free to continue sharing your concern with us.
Kind regards
Dinah
Best regards,