AG
Amanda G

1 reviews | Active since Jun 2020

19 Jun 2020, 11:32

DSTV PVR, CatchUp and BoxOffice Functionalities to be enabled.

A telesales lady called me on the 8th of June, offering the Dstv Explora 3A with Compact subscription for R549 per month for 24 months. We agreed, and it was delivered on the 12th of June. The installer arrived on Saturday and completely destroyed the wall, without even notifying us he would bash into the wall. We have been calling him to fix his mess, but he has now blocked our calls. On top of that, he has no professionalism.

We have been calling DSTV since the 12th, to no avail. I have been put on hold for over 30 minutes, when calling. I have rang them up several times, but I haven’t been assisted. Instead, they said they’d pass my query to the Technical department and I’d be contacted within 2 hours, till today I’ve never been contacted.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jun 2020, 11:41
Official
Hi Amanda, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team