DSTV PROVING THEIR INCOMPETENCE ONCE AGAIN

I feel like literally throwing my decoder in the dustbin and never hear from DSTV again!!! Billing is a HUGE problem and have to phone them and spend twice a week because my services has been suspended, I have paid a total of R8000.00 since January 2018 and apparently my payments are still in arrears??? Every consultant has a different story and will 'escalate' the problem but time after time no one call me to sort this out. I have asked for statements but the *********** staff fails to send it to me. A week ago a "service professional'' from DSTV with the name of zakele ngogo questioned my financial well being, I asked him to transfer me to his superviser and he just dropped the line. DSTV is taking me for a fool and proving their incompetence. Surely the consultants go for the same training? But from my view, they take any guy from the street. I AM SURELY N O T HAPPY WITH DSTV AND WILL N O T RECOMMEND THEM TO ANY PERSON AS IT IS ONLY FRUSTRATIONS, A WASTE OF TIME AND A LOSS OF MONEY.