DSTV provides bad services

I am DSTV client for many years but im jusy Dissapointed with their level of service that they give to clients. Mast weekend i uograded to premium package, when i was in limpopo on holiday. My payment day is the 15th of every month, and i was tokd by one of their agents that i can knmy downgrade once a month and my billing month is the 15 now is the 15th, and u wanna downgrade my oackage since i am not at home and there is no one watching tv there. One of their consultant by the name of Pumla Moni at their Port Elizabeth call center tokd me that i cant downgrade since i need to pay 800 for that. When i ask why she says its the prorata, but when i ask pro rata for what im told thats how dstv work. I mean how do i pay for a servirce I won't be using. She has no answer. I mean DSTV u should improve on ir customer levels and be consistent in ur application bcs last month i was told that i cant down grade before the 15th now is the 15th im told i should have downgraded earlier. Ur level of customer servoce leave much room for improvement. U just wasted my 45 minutes of my airtime for nonsense whilst ur staff are busy chatting amongst themselves. I want my services to be downgraded for access and the extra view be closed for now. My ID is ********** 859085, names PE molepo, my number ********** 109