DSTV - Promotional Package

Good Day Hello Peter

Please help me :-(

Regrettably, I have no option but to come onto this platform, after numerous calls to Multichoice and absolutely No resolution nor competency or efficiency to resolve an issue that They were the cause of. I moved from the Showmax package to the promotion that was with DSTV in which they provided a package for R349pm consisting of DSTV Compact plus, showmax and 1 extra stream. I accepted the package and continued. They suddenly debited my bank account (and mind you I pay dstv cash) from a decoder account which was cancelled probably over a decade ago. I then called them as they needed to resolve the error of debiting me on an old account before continuing with the current package. They eventually reversed it, but now they charge me R180 cancellation fees on my streaming package and they Also removed the discount and have invoiced me the normal premium. I have so far contacted DSTV 4 times.. 4 references..4 escalations.. Last ***..No Feedback to date.. No Nothing .. I am honestly disgusted with either the incompetence of Multichoice or the absolutely deliberate Negligence and deplorable customer service. I would like to know if there are other DSTV customers experiencing this . I even told the call Centre that I would be reporting it on this platform if I did not receive a call... But I guess they couldn't care less and so even the 1 star is too much to afford them … I am so disappointed.