dstv promo a ****

I strongly suspect dstv is *******ing the old SD pvrs software on purpose. But this complaint is about their poor or non existing public interface. My old decoder got *******ed about 10 days ago and I wanted to get their Explora R849 deal. but that is where the non delivery starts. They do not call back even after logging 3 sms request and 3 online requests. If you call the Jhb call centre you get blatantly **** to. And the operators refuse to hand the fone to a more senior person. They lie to their paying customers faces. They swear I will be called within an hour bit nothing happens...so 10 days of dstv with no device...thanks for nothing