DSTV promises to solve my arrears problem but is time wasting. Am I being misled?

<p>First the DSTV Social media guy, CTM gave excuses about my proof of payment when I promptly provided it. At first, when I attach the PDF file, CTM cannot see it. Then I provide an iPAD screenshot of proof of payment. Funny enough, it is deemed to be not clear. Yet when debugging my Drifta issue, my iPAD screenshots were acceptable.<br /><br />Then I was contacted this morning by Gilly Mashamba and she told me she would escalate my proof of payment from almost a week ago to Finance. She provided me with an email address that is not recognized by the Multichoice server. This is time wasting for me and it is costly.<br /><br />Multichoice, let us stop this misleading and smokescreen. I request that you make contact with me via my email to get my proof of payment. Secondly, I want you to credit me the reconnection fee. My payment was made on 13th March 2017 before reconnection was needed.<br /><br />This is consumer abuse.</p>