GJ
Greg J

1 reviews | Active since Apr 2015

13 Feb 2017, 10:52

DSTV promise R949 per month but help themselves to R2300

<p>I believed DSTV when they advertised R949 per month for Explorer with all the add ons. As I was already paying for the add ons I thought they would maybe keep to their promise. A client for in excess of 25 years. DSTV have now ****** an additional R1351 from my account without authority and they could not care less if you ask for your money back. The staff have no idea why and talk about pro rata but I have had this premium service for years. There is no pro rata. I suggest thy sort it out immediately failing which I will lay a theft charge against their CEO at the SAPS office. DSTV this is not acceptable.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2017, 11:13
Official

Dear Greg

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Feb 2017, 18:14
Official

Good day Greg

We hope you will accept our apology for the delayed response.

As we're committed to assisting you, our Price lock team will contact you directly.

Thank you for taking your time and bring this matter to our attention.

Please feel free to contact us should you have any queries.

Kind regards

Dinah