DStv promise but not results

your insurance came to replace my moms dstv your service provider replace the decoder with a small decoder that took away our rooms as we now have to buy some device that cost R700 so that we can vies in our rooms she is a pensioner. surley if you replace a unit you should give the same or beter you downgraded her she has dualview dont say you called us and never did dstv then you promised you come and fix the problems and still waiting one month later again