IS
Ian S
1 reviews | Active since Mar 2009
05 Dec 2016, 18:43
DSTV programme mis-information
<p>I wrote about 2 weeks ago complaining about inaccuracies in DSTV's Dish/on screen programme guides suggesting they employed a proof reader. They acknowledged receipt and said they would revert shortly. To date nothing.</p>
Helpful (0)
Replies (9)0
Replies (9)
DStv (MultiChoice)'s replyOfficial
05 Dec 2016, 20:17Dear Ian
We acknowledge receiving your query. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2016, 20:17
Official
Dear Ian
We acknowledge receiving your query. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
IS
Ian S's updateReviewer Update
06 Dec 2016, 07:03That's exactly what you said last time. I await a proper reply with interest.
IS
Ian S's update06 Dec 2016, 07:03
Reviewer Update
That's exactly what you said last time. I await a proper reply with interest.
DStv (MultiChoice)'s replyOfficial
06 Dec 2016, 13:18Good day Ian
Thank you once more for contacting us.
For further assistance in this regard, please send us the examples such as:
· The name of the programme.
· Channel number.
· Date and time.
We’re committed to assisting you.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply06 Dec 2016, 13:18
Official
Good day Ian
Thank you once more for contacting us.
For further assistance in this regard, please send us the examples such as:
· The name of the programme.
· Channel number.
· Date and time.
We’re committed to assisting you.
Best regards
Dinah
Best regards,
IS
Ian S's updateReviewer Update
06 Dec 2016, 17:21It's now the 6th and Dish hasn't arrived. There's another complaint. I'll keep a diary of misinformation and keep you posted.
IS
Ian S's update06 Dec 2016, 17:21
Reviewer Update
It's now the 6th and Dish hasn't arrived. There's another complaint. I'll keep a diary of misinformation and keep you posted.
DStv (MultiChoice)'s replyOfficial
08 Dec 2016, 10:21Good day Ian
We have manually posted the magazine to your residential address.
As soon as we receive your feedback, we will liaise with our programming department.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply08 Dec 2016, 10:21
Official
Good day Ian
We have manually posted the magazine to your residential address.
As soon as we receive your feedback, we will liaise with our programming department.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
IS
Ian S's updateReviewer Update
26 Dec 2016, 16:18Dish eventually arrived on te 16th. By then, half the month gone and Christmas visits etc meant little TV. But today, the proof reading was as ever...totally unreliable. Michael Buble, (p.82 and 78) Christmas . a big ad in colour, announces start time as 15h00. So I missed it. It started at 10h30 !
Just as well I checked the Royal Variety Performance which starts later than that advertised.
That's my proof reading. How about getting yours into gear?
IS
Ian S's update26 Dec 2016, 16:18
Reviewer Update
Dish eventually arrived on te 16th. By then, half the month gone and Christmas visits etc meant little TV. But today, the proof reading was as ever...totally unreliable. Michael Buble, (p.82 and 78) Christmas . a big ad in colour, announces start time as 15h00. So I missed it. It started at 10h30 !
Just as well I checked the Royal Variety Performance which starts later than that advertised.
That's my proof reading. How about getting yours into gear?
DStv (MultiChoice)'s replyOfficial
30 Dec 2016, 09:59Good day Ian
We apologise for the delayed response.
Please be aware that the programme on the magazines is printed three months prior to the distribution, hence the times have changed.
For this reason, we highly recommend that you check an updated channel information by pressing the TV Guide button on the remote control or visit our website- www.dstv.com.
Thank you for your feedback and please feel free to contact us should you have any queries.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Dec 2016, 09:59
Official
Good day Ian
We apologise for the delayed response.
Please be aware that the programme on the magazines is printed three months prior to the distribution, hence the times have changed.
For this reason, we highly recommend that you check an updated channel information by pressing the TV Guide button on the remote control or visit our website- www.dstv.com.
Thank you for your feedback and please feel free to contact us should you have any queries.
Best regards
Dinah
Best regards,
IS
Ian S's updateReviewer Update
30 Dec 2016, 12:44Absolute nonsense. If Dish is printed 3 months ahead, how come it invariably arrives late almost every month? We can blame the PO for many things but even they don't take 3 months to deliver (Strikes excepted) I can understand sport changes, not that these are covered, but programmes should be well fixed ahead of printing. Therefore how about tying up the programmes printed before the Guide or the website? Surely this makes more sense?
IS
Ian S's update30 Dec 2016, 12:44
Reviewer Update
Absolute nonsense. If Dish is printed 3 months ahead, how come it invariably arrives late almost every month? We can blame the PO for many things but even they don't take 3 months to deliver (Strikes excepted) I can understand sport changes, not that these are covered, but programmes should be well fixed ahead of printing. Therefore how about tying up the programmes printed before the Guide or the website? Surely this makes more sense?
IS
Ian S's updateReviewer Update
11 Jan 2017, 09:03I submitted the above comment almost 2 weeks ago. No reply. As is the normal case, Dish magazine has not yet arrived as at 10.01.17
IS
Ian S's update11 Jan 2017, 09:03
Reviewer Update
I submitted the above comment almost 2 weeks ago. No reply. As is the normal case, Dish magazine has not yet arrived as at 10.01.17