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Sonya E
1 reviews | Active since Jan 2014
05 Oct 2020, 09:16
DSTV problems
Why does MultiChoice persist in being such a problem child! I use the WhatsApp function to Reconnect the holiday house option - which usually works fine, however if I select for 3 days it is never automatically suspended and when I try and then use the WhatsApp function to Suspend suddenly the chat box has a problem or does not understand my request? How is this possible - none of the previous contact numbers work - so how does one then go about suspending a function and not keep running up costs? THIS HAPPENS ALL THE TIME
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Oct 2020, 09:55Hi Sonya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Oct 2020, 09:55
Official
Hi Sonya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SE
Sonya E's updateReviewer Update
05 Oct 2020, 11:11Please advise how I go about suspending the holiday service on one of the MultiChoice platforms that actually work.
WhatsApp :Standard answer - Something has gone wrong while trying to suspend the service that was linked to your holiday home decoder.
Number referred *** - takes you in circles with no actual resolution, so I really don't understand why clients are referred here
DSTV self service - the Suspend option just winds until it times itself out.
A positive response will really be appreciated
WhatsApp :Standard answer - Something has gone wrong while trying to suspend the service that was linked to your holiday home decoder.
Number referred *** - takes you in circles with no actual resolution, so I really don't understand why clients are referred here
DSTV self service - the Suspend option just winds until it times itself out.
A positive response will really be appreciated
SE
Sonya E's update05 Oct 2020, 11:11
Reviewer Update
Please advise how I go about suspending the holiday service on one of the MultiChoice platforms that actually work.
WhatsApp :Standard answer - Something has gone wrong while trying to suspend the service that was linked to your holiday home decoder.
Number referred *** - takes you in circles with no actual resolution, so I really don't understand why clients are referred here
DSTV self service - the Suspend option just winds until it times itself out.
A positive response will really be appreciated
WhatsApp :Standard answer - Something has gone wrong while trying to suspend the service that was linked to your holiday home decoder.
Number referred *** - takes you in circles with no actual resolution, so I really don't understand why clients are referred here
DSTV self service - the Suspend option just winds until it times itself out.
A positive response will really be appreciated