TE
Tricia E
1 reviews | Active since Feb 2018
26 Feb 2018, 14:43
DSTV PROBLEMS
Hello again, A few weeks ago I posted on this site the problem I had with my DSTV box. I have the old receiver and each evening (maybe during the day but I don't tune in) on the hour it was being switched off and reloading. After posting my complaint, for the past three weeks we have had no problem, until Saturday when on the hour again off it goes again. Surely this cannot be a coincidence? Is anyone else having this problem. I can understand why so many people are choosing other methods of watching TV.
Tricia Ellis.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Feb 2018, 08:08Dear Tricia Ellis
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Feb 2018, 08:08
Official
Dear Tricia Ellis
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Feb 2018, 15:55Good day Tricia
Thank you for sending us your query.
There might be a technical fault with your decoder. Earlier this month you had a technical problem with your decoder. It has been advised that you take the decoder in for testing at the nearest DStv service centre or agency.
Please remember, these decoders can no longer be repaired. This is because they have now reached the stage where it won’t be able to cope much longer with the growing number of services. Hence the decoder will experience missing channels, an incomplete TV guide or even freeze-ups and error messages.
Please have the decoder checked, you might be required to swap it for an Explora. You can also check on our SD PVR swap deals on www.dstv.com.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Feb 2018, 15:55
Official
Good day Tricia
Thank you for sending us your query.
There might be a technical fault with your decoder. Earlier this month you had a technical problem with your decoder. It has been advised that you take the decoder in for testing at the nearest DStv service centre or agency.
Please remember, these decoders can no longer be repaired. This is because they have now reached the stage where it won’t be able to cope much longer with the growing number of services. Hence the decoder will experience missing channels, an incomplete TV guide or even freeze-ups and error messages.
Please have the decoder checked, you might be required to swap it for an Explora. You can also check on our SD PVR swap deals on www.dstv.com.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,