DSTV & PRO-RATA NONSENSE : DAY *******

<p>DSTV is a month to month contract, it's their duty to disconnect the service every month end. Last month, I was not home knowing that they will disconnect the service on the 1st day of my billing cycle, i came back home on 25th found out that the service was disconnected, I went to the branch to ask how much I should pay until month end, to my surprise, they told me that the service was only disconnected on 21st so I must pay for that period too because I didn't inform them to temporary disconnect the service, I took responsibility of my mistake and agreed to pay. What is upsetting is the extra charge of R126.5 PRO-RATA FEE and on top of that I'm paying reconnection fee of R50. Why should I pay so much? Since when DSTV introduced Pro-Rata fee? I know as a consumer, I have the right to be informed, they failed to inform me about Pro-Rata fee and now they want me to pay or else my service will remain disconnected of which I fully paid to enjoy watching until the end of my billing cycle which is the 7th Dec. </p> <p>I found it unfair!!! And it's day roberry!!!</p>