1 reviews | Active since May 2018
DSTV priclock misleading
Hi there I wanted to please let consumers know how DSTV misleads you about their pricelock packages where I have the R549 package and was informed by a number if consults that would just pay R549 but now they informed me its an additional amt of R89 a month.This is misleading to consumers and am reporting this to the consumer council as people are under the impression you pay one amount and then pay more. To top it off the consultants cannot validate correct amounts Give your staff the necessary training to do their jobs correctly.This type of service is terrible and very concerning especially when you are told a 1000 different stories.
Dear Kaven Naidoi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Kaven Naidoi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Kaven
Thank you for sending us your query.
Please accept my apology for the miscommunication.
As a Price Lock account holder, you're subscribed to the R549.00 contract. This is the monthly subscription that you will be paying till 23 February 2020.
Our system is designed in such a way that it forward bills R89.00. However, this balance is included on your Price Lock monthly subscription.
Hopefully the explanation above will put you at ease.
We're here for you, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Kaven
Thank you for sending us your query.
Please accept my apology for the miscommunication.
As a Price Lock account holder, you're subscribed to the R549.00 contract. This is the monthly subscription that you will be paying till 23 February 2020.
Our system is designed in such a way that it forward bills R89.00. However, this balance is included on your Price Lock monthly subscription.
Hopefully the explanation above will put you at ease.
We're here for you, feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
