Dstv pricelock useless

Hi, I am not one to complain easily, but this is the most frustrating experience I've ever had with anyone. I ordered a pricelock explora on the black Friday deal, along with that I also ordered 2 extra explora decoders to have the best setup but found I could get it cheaper as it was black Friday and consequently cancelled the two decoders the same day. They then delivered the decoder to my neighbor's house and recollected it the same day saying it was cancelled, l only found this out after I tried to follow up on the delivery, saying it was delivered and who signed for it, but they did not know it was recollected. It took them a month and a half after almost phoning every second day, writing emails, chatting online and eventually a decoder arrived, which I still cannot get connected now another month later, sending sms's, chatting online and speaking over the phone, I have countless emails and reference numbers but am still not connected. I am not even paying for the decoder they delivered. No one is getting back to me and I am still sending sms's trying to get it resolved. If it was up to me I would not have even given the. 1 star.