DSTV pricelock still not resolved

I have sent a complaint December last year, which was actually nearly amonth ago, so 1stly id like to thank DSTV for picking up the explorer almost immediately aafter my 1st Hello Peter complaint, however the account has not been fixed. On calling the contact centre on friday(10/01/2020) *** number, once again we were told that we are still on pricelock. My question is how can we be on pricelock if the explorer for the pricelock package was collected? Could someone from pricelock please make contact? *** WE ARE NOT MEANT TO BE ON PRICELOC****!!!!!!!!!!! i think black friday deals for pricelock went horribly wrong in 2019. It would be really appreciated if this matter can be resolved now please once and for all. It has been a month now.