1 reviews | Active since May 2017
DSTV Pricelock ****
Please be aware of DSTV pricelock. When I got the contract two years ago they first double debit my account, after a lot of fighting they finally sorted the account. After that my debit order went of monthly without any problems. The first of March my final debit order went of for the 24 month contract and I received a sms stating my pricelock contract has reached the end of its term, and that I will only be debited for the normal subscription every month. Last week I received an sms stated that my account is suddenly R800 and some odd rands in arrears. We contact the call centre and Levane stated that it was a mistake from DSTV and that we don't have to worry the problem is sorted out. Today we received a pop up message from DSTV that we have a pvr decoder and all the functions is not activated. Firstly we don't have a pvr but an explorer, secondly we don't have the recording option anymore. Again we phoned the call centre and suddenly we are again in arrears and it will cost R1080 to activate all the functions. For two years all the functions were activated, payment was done via debit order and no mention was made about any amount in arrears. Pricelock contract finish now there is suddenly a amount in arrears and we don't have all the functions anymore we have to pay to get it activated. This doesn't make sense to me. Why no communication previously about arrears how do you become in arrears if you have a fixed contract and the amount as per contract is debited every month. I personally think DSTV is a lot of ****** if they conduct business like this and they have *********** staff if every one you speak to gives you a different version. DSTV go and ***** someone else's money I am done with your poor service.
