Dstv pricelock runaround

I app**** for DStv price lock on the compact package on their website on the 26 January 2018. The application is successful sms was sent n the same day and the message went on to say that delivery will be in 2-4 days. Imagine my horror on Thursday 1 February 2018 i called to find out the staus as the package had not yet being delivered nor sms on tracking details furnished. The consultant tells me the person who processed my application did not submit everything and my application is listed as pending. She processes my application and gives me the order number (mind you i have had the same order number since the 26th). When i enquire on facebook i get the standard "we have escalated the query to the PriceLock team" which i am sick of hearing to be honest. Its the 06 Feb 2018 and still no delivery and a host of standard excuses as alluded to above. The order no is ********** 943. My ID number is ********** 404081. Even the person who is supposed to install the system has been informed and is awaiting the delivery. Do something. This is appalling service. I have waited almost 2 weeks now. Pathetic