DSTV Pricelock renewal

In September 2018 I were contacted by DSTV regarding the expiring of my current DSTV Price lock contact. Customer no ********** 8. I then took out a renewal of the current contact and the value of the new contract came to R919 per month and The consultant informed me that the new decoder will be delivered soon. in the beginning of October I contacted the customer service centre and I were assisted by a male consultant, name recorded, and he informed me that nothing has happened with the new contract but he will find out if any issue exists as to why the application of the new contract has not been finalized and he will arrange that someone from the department handling my application will contact before the end of business that day informing me on what the status of my renewal application is. I never heard from DSTV again on what is going on. On 26 October 2018 I contacted DSTV again and I were assisted by a female consultant, name recorded. She informed me that the new decoder will be delivered during the next coming week and that I will be contacted by DSTV the same day to confirm the details. I never heard from DSTV again. On Friday 9 Nov I contacted DSTV again responding on an sms that read" You have recently activated a new DSTV service but we haven't received payment yet. Please pay R899.00 by 12/11 ref ********** 8”. The debit order for the amount of my previous contract did go through my account on 29 October. I were assisted by a female consultant, name recorded, informing that the sms was sent in error by the system. I asked her was is happening with y renewal application as I have not received the new decoder yet. I told her that I have contacted DSTV twice regarding the new application and the consultant promised that I will be contacted the dame day on what the situation is but no one contacted me regarding the matter. I told her that I am about to log this complaint on Hellopeter. She did not sound concerned in any way but she promised me that she will get the manager to contact me, name of manager recorded, before the end of Friday. I never heard from the manager or any one again. I am sick and tired of the empty promises from DSTV. I demand that I that someone senior from DSTV contact me to finalize what is going on with my renewal and when I will receive the new decoder so that my application can be finalized. I will not hesitate to forward this to the media if I don’t get any response from a senior person from DSTV soon.