Dstv Pricelock Premium Package

Dstv Pricelock I asked to be placed on dstv Price lock premium package. I was contacted and apart from the premium package was offered an extra explore inclusive of a Wi-Fi connector. I opted for this and also added an additional explore, ie my household will then have 3 exploras in total. I asked what installation cost will be. The agent assured me that I will not need any installation as it is just a matter of plugging in our current 2 SD Pvrs and plugging in the Exploras. I confirmed the what the call centre agent said at the walk in centre when I had to pay my accoubt as my debit order never went off my account. Exploras was delivered and we were trying to plug in and out as we were told. We phoned the call centre and again it did not seem to work. We then called a local installer and said he will assist at a cost of R300. Upon his call out we were informed that we need another lnb cable at a cost of R450 plus installation of 2 Exploras at R300 each. We then paid this amount. It only came to my attention that part of the premium Price lock package was free installation which was never communicated to me by the initial call centre agent, at the walk-in-centre and when we phoned when we couldn't plug in or out as we were told. I'm very dissapointed in the service we received. Trying to save money have now cost us more money. I regret taking advantage of the "special" offer and should have kept what we had.