DSTV Pricelock plan and no feedback for months

I have had a price lock plan now for 11 months. From the second month the issues started ,they kept debiting my account for various amounts.

by month 6 they cut my dstv ,debiting up to 12k ,how can a person owe 12k when you have a price lock that has been active for 6 months? After debiting i sat without dstv for 2 months,they put my account on hold.

They then further said i owe more money .

Paying it to try get the issue sorted out as it was showing on my ITC records.

Come to light that not ONE payment has been allocated to my account.

I have spend over 10 hours on the phone with dstv ,passed from person to person,

I have sent all proof of payment etc to around 15 people and still no allocations have been done. I have gone in to the branches many many times.

I have been told that they can see that i have paid alot ,actually the whole subscription.

BUT NO ONE CAN TELL ME WHY THESE HAVE NOT BEEN ALLOCATED TO MY ACCOUNT.

I have spoken to managers and supervisors and have been promised positive feedback.

TO DATE NOTHING. I will probably after this get a 'message "stating someone will be in contact . JAAAAAA RIGHT