MB
Morné Botha
1 reviews | Active since Jan 2018
13 Jan 2018, 11:12
DSTV Pricelock Plan
Since making my last payment on my DSTV explora plan on the 01/12/2017 and contacting DSTV via their livechat app and numerous phone calls since December 2017 requesting a paidup letter from Multichoice's accounts department and having being promissed last week Friday,that I will certainly receive it on the day of the call and the lady that phoned me from multichoice will phone me again later on the day or on the folowing Monday 8/01/2018 to ensure that I haved received my paidup letter.....needless to say still no letter and my credit record still reflects I need to pay multichoice R899 a month for the damn thing. I need someone to help me. I need to get this cleared and sorted.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
15 Jan 2018, 07:55Dear Morné Botha
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Jan 2018, 07:55
Official
Dear Morné Botha
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Jan 2018, 13:55Good day Mr Botha
I apologise for the delayed response and poor customer experience.
Your query has been referred to the finance team for further assistance. Kindly expect feedback from them within seven working days.
Thank you for taking the time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Jan 2018, 13:55
Official
Good day Mr Botha
I apologise for the delayed response and poor customer experience.
Your query has been referred to the finance team for further assistance. Kindly expect feedback from them within seven working days.
Thank you for taking the time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
MB
Morné Botha's updateReviewer Update
15 Jan 2018, 21:36Good day Dinah. I appreciate it thank you. I am however not happy with the continued poor service,I expect at least that I receive feedback and a paid up letter by no later than Friday,I think that I have been patient for a while now. I expected better. Thanks.
MB
Morné Botha's update15 Jan 2018, 21:36
Reviewer Update
Good day Dinah. I appreciate it thank you. I am however not happy with the continued poor service,I expect at least that I receive feedback and a paid up letter by no later than Friday,I think that I have been patient for a while now. I expected better. Thanks.
MB
Morné Botha's updateReviewer Update
22 Jan 2018, 14:09Still No answer.....?
MB
Morné Botha's update22 Jan 2018, 14:09
Reviewer Update
Still No answer.....?