DSTV PriceLock PATHETIC SERVICE

I’m on a Price Lock contract with DSTV with a monthly instalment of R660 and could differ from time to time depending on how many movies I rent a month. Every month on the 27th my account gets debited in full for the subscription but lately in a space of a month I get disconnected twice and told I need to pay certain amount to be reconnected then the following day a different amount to be reconnected. When calling the customer service department no one can explain why I owe when clearly, they can see on their system, I get debited on the 27th of each month. They have a price lock department but clearly no one works there because your calls never get answered. Why create a Price Lock package when you can’t even get the billing system right and keep on disconnecting clients without valid reasons and also even unable to assist them properly. They expect us to honour the agreement between the 2 parties but clearly, they don’t and don’t care. This is the most pathetic service ever received from DSTV