DSTV Pricelock offer

Good day. I'm Gideon C Meiring. Smart card number: ***. On 2021/01/26 my order for an Explora Ultra decoder with complete installation from DSTV was approved. The lady informed me that my decoder will be delivered within 5 days and even make an appointment with the installer, Lappe Trading and Projects (cell: ***) for 2021/02/08 at 10:00. I received no feedback and enquire from the said installer on 2021/01/30 whether they received instructions from DSTV. Ina told me that DSTV must first deliver my decoder. On Sunday 2021/01/31, I contacted DSTV Care on Twitter and I was given different versions about the process. On 2021/02/01, I phone DSTV Customer Care who promised to look into the matter and notify me. On 2021/02/03, I phone DSTV Customer Care again who informed me that the decoder has been delivered to the installer with again a promise about feedback. Thereafter, I called the installer who informed me that the decoder must be delivered to my physical address. DSTV is either lying or hiding something from me. Why can't they just honestly inform me about what is going on with some feedback or is it a ****? Feedback from a source with knowledge about the real facts would be appreciated. Thank you.