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Dorothy B

1 reviews | Active since Sept 2019

24 Sept 2019, 10:55

DSTV Pricelock: NO CUSTOMER SERVICE WHATSOEVER

I was called by DSTV to change to Explora with a pricelock, Wow what a nightmare. I have been billed for thousands of rands every month and disconnected several times, I have had to stop my debit order as they try put through R2194. instead of my monthly subscription. I get billed from my bank for bouncing and billed from DSTV for reconnection. DSTV never reverse the fee of R150 reconnection even though it is the DSTV accounts Pricelock departments fault. I have been called to re-instate my debit order which I did and lo and behold I was debited for R2600, this is beyond a joke now. I still have 5 months left on my pricelock. I am changing back to normal subscription or might even live stream from someone else and pay half their subscription. I would not rrecommend DSTV Pricelock to anyone, I have been with DSTV since 1988 and have never experienced this in all the years before. I will advise as to whether this ever gets sorted and if the reconnection fees are reversed. LOL

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