Dstv pricelock issue/Billing

My dstv account went over to pricelock. All was good until dstv decided i owe them R3200. I paid my normal dstv fee and they deducted the rest from my account. Since they disconnect my dstv every 2 dYs and charge me to reconnect it.

This is a billing error and now i must carry the consequences?? Is there anotheroption to take this further??

The call centre just say they will escalate the situation but nothing happens!! This is *****ing in a sense as my money is being taken for no reason.

Any help?