DSTV PRICELOCK issue!!!

I took out the price lock plan in 2016 and I was never billed. I would call and basically ask these people to take their money and I would be told that the debit order will run BUT it never did.

I then escalated this issue with the finance department and they admitted that the issue was on their side.

So I said to them that I dont mind paying this amount but at affordable terms as imagine coughing out R6K for DSTV's mistake!!!

I was told that my services will remain active whilst they are investigating this issue and they will call me back once they are done to arrange payment method for the balance.

They never called me!!!

Now I am sitting with a bill of +R6000 and they call me yesterday to tell me that my services will be disconnected and I will have to call the Call center to have my services activated since they are looking into my query.

This morning I used my AIRTIME speaking to these people and I was told that there is nothing that that can do for me as they can see that my issue is being investigated.

I am really upset with this and I do know that they say all calls are recorded and I do want all of those recordings so that I can prove that they admitted that this was their fault.

I want answers and I want them to reconnect my service as it seems that they ran this pricelock without doing proper research of the number of people that will be using this service and they never prepared for this properly.

My number is ********** 566

I am demanding now a call from HEAD OFFICE and not from any person who will waste my time and energy.

I also struggle to understand why is DSTV not toll free as we waste so much money on issues that are never resolved!!!

DSTV please call me immediately!!!