DSTV - PRICELOCK DREAM

During the month of October 2019, DSTV ran a promotion named pricelock and offered qualifying customers with a new explorer as well as a 24 month fixed rate. It so happened after my text that their customer care consultants called to conduct the pre-qualifying process which resulted in the submission of my details as part of the terms and conditions, these included private details including my banking details. After the successfull submission i was informed that delivery would occur within 6 weeks, it should however be noted that this was a blatant publicity stund to trick me in actually assigning a debit order to my multi-choice account which i refused to approve for the past 10 years of me being a paying client. Months went by without any decoder delivered however with multichoice reaching their objective of getting my banking details under falls pretences and without delivering on their promise. I have since made several follow up calls at my cost as well as corresponding but am still sad to inform of my failure to get my decoder. During a most recent follow up call DSTV Consultants advised that the decoder assigned to me which is registered to my account was delivered to a different customer and as such could only advice on the outcome of their investigations. During the discussion i expressed my dissapointment to the consultant that i as the customer would now be drawn into internal matters which should not be the case, as a result the case was according to the consultant escalated between management but what was evident from the feedback was that i should receice a new decoder if i still have interest since i comp**** to the application process but eventually fell in this trap. Although i was frustrated by the outstanding matter it was exciting to know that one would be able to actually get the decoder soon. Yet again im dissappointed to advise that this was all lies from dstv and after all the trouble and after a year i now am lost since the communication suddenly seized and this yet again was part of the lies.

THE TEAM who sort of tried to assist is - Phindulo Mulaudzi <***>, ***