DSTV PRICELOCK DISASTER

After 2 weeks of battling with DSTV call centre to get money owing to me to be paid out, still no headway made and each time I've phoned I've been advised that the matter is being escalated. Today I was told that all the Finance Managers were in a meeting - and they seem to have stayed locked in for the entire day as I was promised, like on all the other occasions that someone would contact me. They haven't reconciled my account, and now I think their next action will be to take my money that they received by way of debit order and disconnect me. I am really very disappointed that they cannot have the decency to assist. Why must the customer pay for the wasted phone calls and waiting for 20 minutes at a time whilst they "escalate" the matter. DSTV wake up!